Privacy policy

What data we collect

• Enquiry data

  The name, email address, phone number and property address you enter when sending an enquiry.

• Message content

  The text you send to the selected agents.

• Technical data

  Standard information sent by your browser and choices stored on your device (e.g. previously contacted agents) to make the service more convenient.

How we use your data

We use your data to forward your enquiry to the selected agents and let them reply to you directly. The legal basis is your consent, given when you send the enquiry. If you tick the box for it and none of the selected agents responds within 24 hours, we may send your enquiry to up to 3 more agents in the area. Without that consent we never forward it to anyone else.

Cookies

Essential cookies keep the service working (e.g. your choices and security checks). With your consent we additionally use cookies to measure traffic and advertising (Google Analytics, Google Ads, Microsoft Clarity). We ask once and remember your choice for 12 months.

Measuring ads

When you send a request (or accept cookies), we pass your email address and phone number to Google (Google Ads) and Meta (Facebook) as a cryptographic hash. This lets them link the request to an ad click and show us which ads work. We never pass the details themselves. If you declined cookies in the banner, we don’t do this. You can withdraw this at any time by writing to us at the address below.

Who we share data with

Your contact details and message are forwarded only to the agents you select when sending the enquiry. We do not sell your data or share it with third parties for their own marketing. We use a service provider (SendGrid) to send emails. The agents you contacted see you in their client list. If you have a public Gravatar picture, we show it there: our server checks Gravatar (Automattic Inc.) once, using a cryptographic hash of your email address, not the address itself.